What the 21st century needs
In 1943, the Chairman of IBM, Thomas Watson said, ‘I think there is a world market for maybe 5 computers.’ Thomas Watson was wrong. He wouldn’t recognize the world as it is today. Trade liberalization, globalization, advances in technology, the power of the Web, the...
Retaining Talent – a lesson for the Tech Industry [infographic]
Retaining talent has always been an interesting challenge in business. This infographic about the Technology Industry showed this very cleary, albeit not what the graphic was initialy created for. Take a careful look and see that most of the top new technology...
Managing Millennials
This article is an excerpt from Connecting Generations: The Sourcebook by Claire Raines (2002). For more about the work that Claire and her colleagues do, go to her website. I get questions every month from businesspeople looking for something about the newest...
To Shape or be Shaped!
I am profoundly struck by the urgency for us to elevate our mindfulness. Regardless of what you do or what your interests are, we all need unimaginable clarity. If we allow technology to understand how our minds work better than we know our own minds then we are...
Self-evaluation: the means to enduring effectiveness
I unashamedly love Christmas and all that it brings with it. Deep down I suspect that some mistake was made in the cosmic scheme of things as I would be far better suited to a northern hemisphere Christmas than to our southern beaches, barbecues and sweltering heat as...
My very own personal 'Barrie Bramley infographic'
Infographics in my opinion are items that fall under the category 'things we should have been using to present data 400 years ago'. How my world of education would have been different if I'd had more of them to study from! Flying home on Friday I read about Visual.ly...
My very own personal ‘Barrie Bramley infographic’
Infographics in my opinion are items that fall under the category 'things we should have been using to present data 400 years ago'. How my world of education would have been different if I'd had more of them to study from! Flying home on Friday I read about Visual.ly...
Happy Birthday Madiba – 93 years old today
Today is Nelson Mandela's Birthday. 93 years old. The only person that the United Nations has dedicated a day to. 18 July is known as Nelson Mandela International Day. How does one even begin to reflect on who he is, what he stands for and what he means to millions...
Do we always need to delight customers – case study Abercrombie & Fitch
Abercrombie & Fitch (A&F) is an American retailer that focuses on stylish and highly sought after casual wear. It has over 325 stores locations and operates internationally. In 2010 A&F had a turnover of 3.47 billion dollars. They’ve achieved great success using a...
Do customers need to be delighted? – case study IKEA
When it comes to great customer experiences IKEA is unlikely to be a company that heads the list in anyone’s mind. And yet today IKEA is the largest furniture retailer in the world. Let’s take a look at some impressive numbers: IKEA has 316 stores in 36 countries,...
Leadership and Diversity: Naming Body Parts
I remember once reading that middle-age happens when you keep thinking that in a couple of weeks you’ll be back to normal. To be honest I am not sure that I am clear as to exactly what constitutes ‘normality’ – or at least if I once was, I no longer am. This applies...
A powerful example of how technology is changing the retail industry
I love it when clever people come up with simple ideas that change the way the world works. This example we will look at today is a subway advertisement that turned a South Korean subway into a supermarket. The execucution is so simple. Life size banners that display...
The Nature of Leadership:The Grace of Great Things
The Sioux believe that children are a gift from God – a gift so sacred, so holy, that they are kept off the ground for the entire first year of their life. The Sioux also believe that children are sent as messengers and so the naming of a child takes place...
My Public Apology to Chris Anderson
This is a formal and public apology to Chris Anderson. Chris has a sense of humour, and I got caught out. Chris is one of the main drivers behind TED, and he's also a co-author of The Email Charter. A week or so ago I followed a link to The Email Charter, The Email...
What women want – The future of leadership
A few years ago, I reflected on an article in the February 2004 fast Company magazine about why women have not rushed into the top bosses positions. In the last few years, that reflection has not changed. Women still have a lot of work to do to influence the culture...
Leadership and Diversity: Naming Body Parts
I remember once reading that middle-age happens when you keep thinking that in a couple of weeks you’ll be back to normal. To be honest I am not sure that I am clear as to exactly what constitutes ‘normality’ – or at least if I once was, I no longer am. This applies...
Unimaginable Clarity
It is often the case that highly sophisticated knowledge exists long before it's significance in a broader context begins to resonate and be acted upon. There lies enormous brilliance hidden in cross fertilizing knowledge; a conscious effort to rethink our strategies...
Transformation works only when customers needs are considered
These days you can often hear about businesses “transforming”. This can either mean they are “cutting costs” (and hiding behind something that sounds more palatable) or genuinely seeking to change their business model for the good of the customer as well as staff and...
Eyes Wide Shut: Visionary Leadership
Here is another extract from Keith Coats' excellent book of leadership reflections, "Everything I Know About Leadership I Learnt from the Kids" (buy it now from Amazon.co.uk or Amazon.com). Eyes Wide Shut: Visionary Leadership ‘It’s your turn,’ accompanied by a...
Organic Strategies Drive Thicker Value
Organic food is the fastest growing sector in the food marketplace, growing at a rate of 17-20% per year versus 2-3% for conventional foods. The demand for authentic food has been on the rise for many years primarily driven by growing concerns for personal well being...