by Dawna MacLean | Apr 12, 2011 | Archive, Change, Future Trends, Leadership
This podcast is expanding on our previous discussion on Customer Experience Driving Profits with Purpose. We need to continue to examine the impact the creating shared value movement offers those of us that are helping shape customer experience transformations. One...
by TomorrowToday Global | Apr 11, 2011 | Archive, Future Trends, Leadership
Pete Laburn, one of this blog’s contributors and an associate of TomorrowToday, is one of the clearest thinkers on strategy we know. He’s developing a new talk on the key issues facing the world and business leaders today, and what we should do about it....
by Keith Coats | Apr 5, 2011 | Archive, Leadership
A hectic domestic travel schedule sees me go through the motions when it comes to packing and unpacking. The self-imposed checks have proved reliable and tend to minimize or reduce loss and forgetfulness. Well until that is, until this present trip: a two-day...
by TomorrowToday Global | Apr 4, 2011 | Archive, Clients Feedback and Media, Future Trends, Leadership
It was all over the new last week. LinkedIn hit 100 million users (the majority of whom sit outside of the US). As part of that milestone achievement, the CEO of LinkedIn (Reid Hoffman) sent a personal(ised) mail to the first 1 million users of LinkedIn to thank them...
by Keith Coats | Mar 29, 2011 | Archive, Future Trends, Leadership, Organisational Development
I have always enjoyed the often subtle and inherent humour embedded in an oxymoron, a term which could be described as two contradictory words that find themselves as unlikely bedfellows. Several immediately come to mind: plastic glasses, jumbo shrimp, airline food,...
by Keith Coats | Mar 22, 2011 | Archive, Leadership, Organisational Development
A lot is written and said about innovation. Leaders are exhorted to innovate at all costs and there is no shortage of hired help when it comes to the theory, formation and implementation of innovative procedures. But there is an inherent problem. The context in which...
