M-Pesa. Here she comes…

In November 2009 I suggested you should watch M-Pesa, Vodacom and Nedbank. I was right (according to 702). I guess it could be said it was fairly obvious? With all the cross-over in board members, owners, and the move of Rob Shuter from Nedbank to Vodacom, it was...

Tweeting etiquette

The other day I was chatting to my colleague Graeme Codrington @workforcetrends about how you can build a stronger community with the people who follow us on Twitter. We both agreed that an auto-DM saying “thanks for following” was way too impersonal and...