WTF Goldman Sachs

Most of the time I am able to be even keeled and calm about most things. I have had occasion in life to be in tough, crisis and challenging situations, and have a reputation for being cool, calm and collected. I like to think of myself as even-keeled, balanced and...

Shaping Ideas, 2020 from Ericsson

Ericsson have created an absolutely awesome resource. They are interviewing some of the world’s top thinkers about the world in the next decade, and they’re making the videos available for free. These are some of the world’s top communicators, trend...

Reinventing customer service

The Great Recession has had a lasting impact on consumer behaviour and attitudes. Citi announced that 75% of people researched in a recent survey believe their attitudes towards savings and loans have changed forever. Combine this with social media providing clear...