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Do we always need to delight customers – case study Abercrombie & Fitch

by Dean van Leeuwen | Jul 14, 2011 | Archive

Abercrombie & Fitch (A&F) is an American retailer that focuses on stylish and highly sought after casual wear. It has over 325 stores locations and operates internationally. In 2010 A&F had a turnover of 3.47 billion dollars. They’ve achieved great...

Do customers need to be delighted? – case study IKEA

by Dean van Leeuwen | Jul 14, 2011 | Archive

When it comes to great customer experiences IKEA is unlikely to be a company that heads the list in anyone’s mind. And yet today IKEA is the largest furniture retailer in the world. Let’s take a look at some impressive numbers: IKEA has 316 stores in 36 countries,...
A powerful example of how technology is changing the retail industry

A powerful example of how technology is changing the retail industry

by TomorrowToday Global | Jul 13, 2011 | Archive, Future Trends

I love it when clever people come up with simple ideas that change the way the world works. This example we will look at today is a subway advertisement that turned a South Korean subway into a supermarket. The execucution is so simple. Life size banners that display...
My Public Apology to Chris Anderson

My Public Apology to Chris Anderson

by TomorrowToday Global | Jul 11, 2011 | Archive, Future Trends, Leadership

This is a formal and public apology to Chris Anderson. Chris has a sense of humour, and I got caught out. Chris is one of the main drivers behind TED, and he’s also a co-author of The Email Charter. A week or so ago I followed a link to The Email Charter, The...

What women want – The future of leadership

by Keith Coats | Jul 10, 2011 | Archive, Diversity, Future Trends, Leadership

A few years ago, I reflected on an article in the February 2004 fast Company magazine about why women have not rushed into the top bosses positions. In the last few years, that reflection has not changed. Women still have a lot of work to do to influence the culture...
Leadership and Diversity: Naming Body Parts

Leadership and Diversity: Naming Body Parts

by Keith Coats | Jul 5, 2011 | Archive, Diversity, Leadership

I remember once reading that middle-age happens when you keep thinking that in a couple of weeks you’ll be back to normal. To be honest I am not sure that I am clear as to exactly what constitutes ‘normality’ – or at least if I once was, I no longer am. This applies...
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