Podcast: Introducing the generations and an Updated ‘Mind the Gap’
I have spent the last two weeks in South Africa, promoting my new book, ‘Navigating Your Career’ and the updated edition of my best selling book, “Mind the Gap” (see details and purchasing options here). As part of this tour, I did a number of...Can social technology improve employee productivity?
In a recent article in the Harvard Business Review James Manyika, Michael Chui, and Hugo Sarrazin presented some insightful research that identified that some of our best employees are spending ”28% of their workdays answering, writing, or responding to email. They also spend another 19% of the time trying to track down information (including searching through their […]
Social media ‘useful for customer service’
I was recently interviewed by Adfero, the UK’s leading dedicated online news provider, on how companies will utilise technologies like social media to improve their customer service and target their marketing better in the coming years. You can read the full...
Do you get Why? How millenial are you?
Here is a short check list: How much television do you watch? How often do you play video games? Do you wear a watch? Do you have a landline in your house (or just a cell phone)? Do you speak on the phone or use instant or text messaging more? How do you use social...