What the Chilean miners’ rescue tells us about online media consumption
Wednesday October 13th, most of the world were watching with baited breath as the rescue mission started for thirty three Chilean miners trapped about 700 meters below the ground. All thirty three men are doing well and it seems that their only cause for concern would...
Calling out to those connecting to – and connected to – call centres
“Call centres are the electronic assembly lines of the new economy” - Phil Jennings, Union Network International The last few months have been a busy and exciting time for Tomorrow Training. We have been up to a lot of good things, which have been really fun and...
Are you getting the ROI you need from your conferences?
A manifesto for the future of meetings As the global economic meltdown struck in September 2008, one of the first things that most companies did was to cancel all their conferences and staff development. This was an instinctive response for many companies, probably...
An Open Letter To Boomer Bosses Everywhere:
Dear Wally, (if the name fits or even if it doesn’t…) I need to speak to you on an important issue. For some time I have been watching a tsunami looming large on the horizon and it seems that the majority of corporate leaders I get to engage with remain oblivious to...
Is Tesla the car company of the future?
Meet Elon Musk, care-of Wikipedia: "Musk was born and raised in South Africa, the son of a South African engineer and a Canadian mother who worked as a New York City dietitian and model. Musk bought his first computer at age 10 and taught himself how to program; by...
How intelligent forecasting can lead to better decision making
Earlier this year, the S+B newsletter of Booz & Co ran an excellent article on forecasting and decision making. The headline summary is simply that in a world of uncertainty, managers are constantly required to make predictions about the future. It is therefore...
Clever way to see how big Africa is – towards ending immappacy
Kai Krause is fighting 'rampant Immappacy' by creating inventive maps like this one of Africa. If you're like me, then you haven't a clue what 'Immappacy' means? Google, as you might expect, has plenty of links (265 to be exact), but I couldn't find it in a...
The biggest technology revolution of the next five years
The most significant technology that will emerge in the next five years is... ? I wonder what you think it will be. There are many contenders: advanced alternative energy creation and uses, genetics, personalised medication, nanotechnology, even space travel with...
The biggest technology revolution of the next five years
The most significant technology that will emerge in the next five years is... ? I wonder what you think it will be. There are many contenders: advanced alternative energy creation and uses, genetics, personalised medication, nanotechnology, even space travel with...
How things have changed – consumers then and now
One of TomorrowToday's long-term clients is Africa's largest banking group, Standard Bank which incorporates their insurance arm, Liberty. We have done strategy work, presentations, training and consulting with them over many years. I saw this past week that we had...
Lessons in leadership succession planning from Kim Jong Il
I like The Economist's Schumpeter, the topics are hugely relevant and the dry sense of humour tickles the right spot. The western style of leadership is in drastic need of radical rebooting, Schumpeter uses a "baseball bat" too hammer home an extreme point here but a...
Top tips for Generation Y online customer experiences
This is the final series of four posts on how to strengthen the online customer experience for each generation. I was recently invited to speak at the Online Customer Experience 2010 conference in London where I did our Mind The Gap presentation on the different...
Top tips for Silent Generation online customer experiences
Here are my headline top tips for delivering online customer experience for the Silent Generation: Who are Silent Generation? This generation were born during the Great Depression and World War 2. Called the Silent generation because kids born during this period in...
Top tips for Baby Boomer online customer experiences
I was recently invited to speak at the Online Customer Experience 2010 conference in London where I did our Mind The Gap presentation on the different generations. As part of this event I'd like to share some of my thoughts and ideas on how to strengthen the online...
Top Tips for Generation X online customer experience
I was recently invited to speak at the Online Customer Experience 2010 conference in London where I did my Mind The Gap presentation on the different generations. It was a great event and here are some of my thoughts and ideas on how to strengthen the online...
Successful CEO’s make customer intimacy their No 1 priority
As we crawl out of an energy sapping recession it is interesting to identify how leaders are responding to the new competitive and economic environment. IBM has completed a global study of over 1500 CEO and their excellent report "Capitalising on Complexity" makes a...
Dawna MacLean’s How to Benefit from Radical Change
Dawna MacLean is a customer experience and business strategy thought leader, She is also a breath of fresh air and a source of original and innovative thinking. One of her latest posts on benefiting from radical change has deep insights and practical benefits for...
International Customer Service Week
This week is Customer Service Week, an international event devoted to recognizing the importance of customer service and honoring the people who work on the frontlines serving and supporting customers. Each year CSWeek.com provides all the information, materials and...
We live in a VUCA world
Last week I presented to the Proctor & Gamble Alumni Chapter in Geneva. The chairman for the event was Kevin Roberts the worldwide CEO for the advertising company Saatchi & Saatchi. In one of his comments he said something brilliant. He spoke about this being a...
Free stuff you have to pay for: Rupert Murdoch’s (mis)adventures in new media
It is plain to see that certain industries are being hard hit by the rise of digital media. The music industry is pretty much clueless as to how to respond - so much so, that Apple (through it's iTunes store) is now the world's leading music retailer. But close on...