This week is Customer Service Week, an international event devoted to recognizing the importance of customer service and honoring the people who work on the frontlines serving and supporting customers.
Each year CSWeek.com provides all the information, materials and inspiration you need to celebrate Customer Service Week.
During this special week, your organization can:
– Boost morale, motivation and teamwork.
– Reward frontline reps.
– Raise companywide awareness of the importance of customer service.
– Thank other departments for their support.
– Remind customers of your commitment to customer satisfaction.
The celebration of customer dedicated people began in 1988 and in 1992 the U.S. Congress proclaimed Customer Service Week a nationally recognized event. Today hundreds of companies sign up to show there commitment towards customer service. You can see the list of some of the companies below.
Initiatives like these are very important and should be supported as they represent visible manifesto of a company’s commitment to customer service, but they are just the start of a long journey in building a committed culture of service excellence.
You can read more about how you can reinvent your company’s customer service and customer experience in an article called Onions or Parfait – Customer relationships no longer need to be a thing of fairytales and pirate stories
Companies participating in Customer service Week
Atlantic Health System
Bank of America
Bausch & Lomb
Benjamin Moore Paints
Binney & Smith
Blue Cross Blue Shield
Callaway Golf Co
Canadian Premier Life
City of Fort Lauderdale
Delta Dental Plans
Electronic Data Systems
First Midwest Bank
Hallmark Cards Canada
Irvine Ranch Water Dist
Liberty Mutual Insurance
McCormick & Company
National Construction Rentals
Penske Truck Leasing
Pepsi Bottling Group
Sarasota County Government
Systems Services of America
Texas Mutual Insurance
Wells Fargo Bank
and many more…
Questions about Customer Service Week…
Q: When is Customer Service Week?
A: Customer Service Week is celebrated annually during the first full week in October. Following are the dates for the next five years:
2010 October 4 – 8
2011 October 3 – 7
2012 October 1 – 5
2013 October 7 – 11
2014 October 6 – 10
Q. What is Customer Service Week?
A. Customer Service Week is an international event devoted to recognizing the importance of customer service and honoring the people who work on the frontlines serving and supporting customers. The International Customer Service Association began Customer Service Week in 1988. In 1992 the U.S. Congress proclaimed Customer Service Week a nationally recognized event.
Since 1991, the Customer Service Group has sponsored the week and provided how-to information, celebration materials imprinted with the official Customer Service Week logo, and inspiration from the hundreds of service and support professionals who share their celebration stories.
Customer Service Week is celebrated annually during the first full week in October.
Q. Who celebrates Customer Service Week?
A. Thousands of customer service, call center and help desk professionals celebrate Customer Service Week. In many cases, Customer Service Week is celebrated not only by the service department, but by the entire organization. Click here for a list of some of the many organizations celebrating Customer Service Week.
Q. How do I celebrate Customer Service Week?
A. Different organizations celebrate in different ways, with everything from elaborate weeklong extravaganzas to simple cake-and-coffee breaks. Click to see celebration stories from organizations of all sizes.
Q. This will be our first time celebrating Customer Service Week. Where can I get help planning my celebration?
A. Sign-up for our Customer Service Week Email Bulletins. You will receive lots of planning information and ideas for your celebration. Click here to sign-up for Customer Service Week Email Bulletins.