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The new network of emerging markets

by Graeme Codrington | Aug 26, 2011 | Archive, Change, Future Trends

We all know that emerging markets are important for any company wanting to develop a global footprint and grow internationally. But what might be less apparent is that emerging markets are not just waiting around for the titans of the West to arrive –...

Nostalgia: a key to creating great customer experiences

by Graeme Codrington | Aug 25, 2011 | Archive, Future Trends

Maybe it’s because the Baby Boomers have started to turn 65, or maybe it’s because we are living in an historical epoch where we expect things to just keep changing. Whatever is causing it, nostalgia is as big as it has ever been. Nostalgia first caught...

3D printer made out of Lego and a bike printed using a 3D printer – the future is now!

by Dean van Leeuwen | Aug 23, 2011 | Archive, Future Trends

In our presentation TIDES of Change we point out that 3D printers will revolutionise the world. This prediction is sometimes met with a degree of scepticism. I mean it is wild to imagine that in the future should you want a pair of sneakers, rather than getting Amazon...
Measuring the Wrong Things the Wrong Way in Health Care

Measuring the Wrong Things the Wrong Way in Health Care

by Dawna MacLean | Aug 22, 2011 | Archive, Change, Future Trends, Leadership

HBR has done it again, September’s issue does not disappoint!   One article in particular is near and dear to my heart and to the heart of many of my clients, How to Solve the Cost Crisis in Health Care.  Michael Porter and Robert Kaplan do a brilliant job in...
Manipulation Vs. Cultivation

Manipulation Vs. Cultivation

by Dawna MacLean | Aug 22, 2011 | Archive, Change, Future Trends, Leadership

As the relevance of psychologyin business strategy continues to gain momentum I am most struck by how predictably irrational we are responding to this new found level of awareness.  There has been so much talk over the past year about the power of authenticity,...

Why Gen Y isn’t buying from you

by Graeme Codrington | Aug 22, 2011 | Archive, Diversity, Future Trends

Last year, I was sent this extract from an article entitled: “Why Generation Y isn’t buying your products”. I think it was originally published in the “Retail Customer Experience” magazine. It is a reasonably good insights into how we...
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