by Dean van Leeuwen | Sep 27, 2010 | Archive
Last week Dean van Leeuwen was interviewed on Blog Talk Radio’s Customer Experience Show The message is coming loud and clear. Customers want more! More respect, more choice, and more help! And they also want less! Less hassle, fewer procedures, less...
by Dean van Leeuwen | Sep 27, 2010 | Archive
…..or am I a Today person? I’ve always been drawn to understanding people, what makes us tick and why we do act and behave in the ways we do. Perhaps I’m just nosey! This is what drew me to market research, the career I have been enjoying for all my working...
by Graeme Codrington | Sep 25, 2010 | Archive
This past week, Virginia USA executed Teresa Lewis – the first woman to be put to death in the USA in a century. Teresa had admitted to hiring two men to kill her husband Julian and stepson Lewis in 2002 to bag £158,000 insurance money. The execution provoked an...
by Graeme Codrington | Sep 23, 2010 | Archive, Future Trends
The news came as a shock today: Blockbuster videos filed for bankruptcy protection in the USA today. I say it’s a shock – not because it’s a surprise, but because it is another deeply disturbing sign that the world of work is truly undergoing some...
by Graeme Codrington | Sep 23, 2010 | Archive, Future Trends
The news came as a shock today: Blockbuster videos filed for bankruptcy protection in the USA today. I say it’s a shock – not because it’s a surprise, but because it is another deeply disturbing sign that the world of work is truly undergoing some...
by Graeme Codrington | Sep 23, 2010 | Archive, Clients Feedback and Media, Future Trends, Organisational Development
I was really interested to pick up a fairly simple piece on the Harvard Business Review blog about how to get the most out of crowdsourcing. This is a growing technique, but many businesses have no formalised processes for doing it successfully – it’s...
