by Dean van Leeuwen | Oct 13, 2010 | Archive, Leadership
I like The Economist’s Schumpeter, the topics are hugely relevant and the dry sense of humour tickles the right spot. The western style of leadership is in drastic need of radical rebooting, Schumpeter uses a “baseball bat” too hammer home an extreme...
by Dean van Leeuwen | Oct 12, 2010 | Archive
This is the final series of four posts on how to strengthen the online customer experience for each generation. I was recently invited to speak at the Online Customer Experience 2010 conference in London where I did our Mind The Gap presentation on the different...
by Dean van Leeuwen | Oct 12, 2010 | Archive
Here are my headline top tips for delivering online customer experience for the Silent Generation: Who are Silent Generation? This generation were born during the Great Depression and World War 2. Called the Silent generation because kids born during this period in...
by Dean van Leeuwen | Oct 12, 2010 | Archive
I was recently invited to speak at the Online Customer Experience 2010 conference in London where I did our Mind The Gap presentation on the different generations. As part of this event I’d like to share some of my thoughts and ideas on how to strengthen the...
by Dean van Leeuwen | Oct 7, 2010 | Archive
I was recently invited to speak at the Online Customer Experience 2010 conference in London where I did my Mind The Gap presentation on the different generations. It was a great event and here are some of my thoughts and ideas on how to strengthen the online...
by Dean van Leeuwen | Oct 7, 2010 | Archive, Future Trends, Leadership
As we crawl out of an energy sapping recession it is interesting to identify how leaders are responding to the new competitive and economic environment. IBM has completed a global study of over 1500 CEO and their excellent report “Capitalising on...
