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So, we think we know everything

by Graeme Codrington | Dec 11, 2010 | Archive, Change, Future Trends

We live in the 21st century. By now, we feel, we should have solved life’s mysteries, understood the functioning of the universe and made sure that the only surprises we face are those created for us by other human beings. But that is not so. The promise of...

What does the British media not understand about the Coalition government?

by Graeme Codrington | Dec 9, 2010 | Archive, Diversity, Leadership

The British media are giving Nick Clegg and the Liberal Democrats a hard time at the moment. Today it is specifically about the Parliamentary vote about increasing university fees which took place this afternoon. What does the media not understand about how the...
Avoiding the E-mail Avalanche: Practical strategies for dealing with the deluge of digital communication

Avoiding the E-mail Avalanche: Practical strategies for dealing with the deluge of digital communication

by Graeme Codrington | Dec 9, 2010 | Archive, Future Trends

How are you doing with managing your email load?  With the profusion of tools and technologies, it’s supposed to be getting easier for us to manage our digital communications – but that does not seem to be the experience of anyone I know.  Every passing day...

An interview with customer experience alchemist Sharon Kersten

by Dean van Leeuwen | Dec 8, 2010 | Archive

Sharon is a skilled and experienced business professional having worked as MD at Old Mutual’s retail banking arm Nedbank. She is also a guest lecturer at INSEAD. We interviewed Sharon to ask her what she believes companies need to be doing to build stringer...

Dean interviews the COO of Zappos and Director Marketing Operations of Harley Davidson on customer experience

by Dean van Leeuwen | Dec 8, 2010 | Archive

A lot of folks are drinking the Zappos kool-aid these days. And it’s easy to see why. Because every now and then you come across a company that’s so contrarian in its thinking and execution that it leaves most observers bewildered. Before it was Google with quirky...
Mobile technology influence on Social Media

Mobile technology influence on Social Media

by TomorrowToday Global | Dec 8, 2010 | Archive

After the article from Barrie Bramley on the influence of the smart phone I thought it would be a good idea to show you this infographic that outlines the effect of the mobile phone on social media.  
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