Fathers then and now

Fathers then and now

The world has changed. Fatherhood has changed with it – dramatically. As a father of three, who also researches and speaks on social change, I want to highlight just a few of the changes since my grandfather became a Dad for the first time. And allow me to suggest...
Customer Service is Perception

Customer Service is Perception

Delivering a consistently good service shouldn’t be difficult after all it’s not rocket science. Yet one of the most common things I hear amongst peers and colleagues is just the opposite. Just yesterday a Masters student took her research to a printers in...
Customer Service is Perception

Customer Service is Perception

Delivering a consistently good service shouldn’t be difficult after all it’s not rocket science. Yet one of the most common things I hear amongst peers and colleagues is just the opposite. Just yesterday a Masters student took her research to a printers in...