Designing a SMART Customer Experience

Designing a SMART Customer Experience

The digital world has disrupted our marketing worlds and changed the way business communicates with its customer. Social media has opened the door to two-way conversations, data gives us a better understanding of our market and mobile makes our message more accessible to the general consumer. Over the past few years we have placed much […]

Trust Me, I’m an Expert!

Trust Me, I’m an Expert! I recently had the opportunity to speak to MBA students many of whom were aiming for a career in the world of consulting and professional services. A significant number stated they would like embrace a role where there is c-suite level...