I’ve had a busy and long week, speaking at five different conferences, in five different cities in five different countries. Each client needed me to customise my content, and so it’s been a blur of planes, airports, taxis, hotels, creating presentations, meeting technical teams, delivering and interacting with delegates. It’s been one of those weeks where I’ve had to work hard to ensure that I give my very best to each audience, and it’s taken a lot of me to do so. I hope I succeeded.

We all have times like this. It’s important to continue to give our best though. I recognise that in my business, there is a danger of giving less than the best in three areas: (1) the research my team and I do that allow us to have the most cutting edge content, (2) the packaging of our content, and the quality of the resources we make available by way of presentations, books, articles, blogs, etc, and (3) the delivery of our content in live presentations and workshops.

Where are the critical points of “wonderment” in your work? What do you do to ensure that you continue to deliver “wonder”, and don’t slip down to merely “adequate”?

It was Seth Godin that reminded me of this. Read his blog entry here, or an extract below.

Lousy tomatoes and the rare search for wonder

by Seth Godin

My local supermarket stocks waxy, tasteless tomatoes from Chile and Mexico and Florida. They even do this in early September, when local tomatoes are delicious, plentiful and ought to be a bargain.

Are they clueless, evil or incompetent?

Perhaps none of these. This supermarket, like most supermarkets, is a checklist institution, one that is in the business of providing good enough, in quantity, at a price that’s both cheap and profitable. You need a staple, they have it. They have flour and salt and eggs and macaroni and cheese. They’ve trained their customers to see them as an invisible vendor, as an organization that satisfices demand. It’s too much work, too demanding and too risky to do the alternative…

They could program the store instead.

Program it the way a great theater programs the stage. No one goes to the theatre two or three times a week, expecting a good enough show. No, we only go when we hear there’s something magical or terrific happening.

Over time, as institutions create habits and earn subscribers, they often switch, gradually making the move from magical (worth a trip, worth a conversation) to good (there when you need it). Most TV is just good. Magazines, too. When was the last time People magazine did something that made you sit up and say, “wow”? Of course, you could argue that they’re not in the wow business, and you might be right.

One of the disrupting forces of the new media is that it makes harder and harder to succeed without wow. Since you have to earn the conversation regularly, phone it in too often and in fact, attention disappears.

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