Wimpy logoThe dirty plate gets pushed to the edge of the table, begging to be cleared. Staff person after staff person walk past, the plate remains. The ‘invisible’ plate becomes a case study in restaurant efficiency…the tension mounts. Eventually, unable to take it any longer the next staff member who scurries past is intercepted and asked to clear the plate. “OK, I will get someone to come and get it” is the immediate response before she too hurries off empty handed on some important mission.

All this is a near empty Wimpy. Clearly the old wisdom of “it’s not my job” is still king in this domain and they wonder how to improve customer service / experience.

Want a contrast? Visit Oscars in Old Main Road, Hillcrest, KZN. Case closed.


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