Joburg airportAfter a long flight home I was waiting for my luggage at Jhb International airport when to my surprise an announcement was made informing me on the progress that was being made in getting my luggage from the plane to me. That’s nice I thought and then was even more taken as further reports followed. Didn’t shorten the waiting time but certainly made it easier… just keeping the customer informed seemed to create greater tolerance and patience. This has never happened to me before so well done Jhb International!

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