Lesson for bankers

The current global crisis continues to heap pressure on banks around the world to listen to customers. Whether it be service, product design and development or fees customers are becoming increasingly vocal about their bank. On the product development front banks are...

ENTHUSIASM…………….

What a difference people can make in today’s competitive world! One of the activities I undertake in Central London is a “customer experience store tour”. An opportunity for attendees to experience the best of retailing and benchmark performance against current...