How big are the BRICs? by Sir Jeremy Greenstock
We are delighted that Sir Jeremy Greenstock of Gatehouse Advisory Partners has agreed to be a contributor to this blog. We highly recommend Sir Jeremy and his associates for anyone looking for deep understanding of global political issues and for strategic advice on...
1Time Airlines Encourage Customers To Use Other Carriers!
I’m standing in a queue at gate C12 OR Tambo airport waiting to board a 1Time flight (IT 221) to Durban. The boarding is already delayed by 5 minutes when a 1Time staff person walks the line announcing that the boarding procedures will be delayed by 10-15 minutes. In...
TomorrowToday SA – why we M&A’d our blog?
Some readers may have noticed, that on 2 December 2010, TomorrowToday's Blog housed at connectioneconomy.com was 'Merged and Acquired' by the tomorrowtoday.co.za domain? From a user perspective nothing has changed outside of look, feel and url. The content is still...
South African bosses are richest – and most generous – in the world
Three recent surveys all combined in my inbox last week, and their confluence draws an interesting picture of the richest South African business people. The heading of this blog is slightly misleading. South African bosses are not the richest in absolute terms, but...
Free video course on Managing Generation Y at work
In December last year, Graeme Codrington recorded a series of short videos on Managing Generation Y at Work. This was done with Success.tv in London. These videos are now available for free: The videos are:The New World of Work - an introduction to what we do, and the...
So, we think we know everything
We live in the 21st century. By now, we feel, we should have solved life's mysteries, understood the functioning of the universe and made sure that the only surprises we face are those created for us by other human beings. But that is not so. The promise of modernism...
What does the British media not understand about the Coalition government?
The British media are giving Nick Clegg and the Liberal Democrats a hard time at the moment. Today it is specifically about the Parliamentary vote about increasing university fees which took place this afternoon. What does the media not understand about how the...
Avoiding the E-mail Avalanche: Practical strategies for dealing with the deluge of digital communication
How are you doing with managing your email load? With the profusion of tools and technologies, it’s supposed to be getting easier for us to manage our digital communications - but that does not seem to be the experience of anyone I know. Every passing day brings a...
An interview with customer experience alchemist Sharon Kersten
Sharon is a skilled and experienced business professional having worked as MD at Old Mutual’s retail banking arm Nedbank. She is also a guest lecturer at INSEAD. We interviewed Sharon to ask her what she believes companies need to be doing to build stringer...
Dean interviews the COO of Zappos and Director Marketing Operations of Harley Davidson on customer experience
A lot of folks are drinking the Zappos kool-aid these days. And it’s easy to see why. Because every now and then you come across a company that’s so contrarian in its thinking and execution that it leaves most observers bewildered. Before it was Google with quirky...
Mobile technology influence on Social Media
After the article from Barrie Bramley on the influence of the smart phone I thought it would be a good idea to show you this infographic that outlines the effect of the mobile phone on social media.
Which strategy would give you the greatest right to win?
I've just read an excellent article in Strategy + Business (S+B) called "the right to win" it raises an number of excellent questions about strategy in the new world of work. Walt Shill the head of consulting at Accenture believes that in today's rapidly changing...
Building and delivering the benefits of friendships with customers
All good stories begin with… Once upon a time, there was a man who ran a small, but very successful bacon bap stall at a village’s farmers market. He spent time getting to know his customers and everyone knew him. He was famous for serving the thickest, tastiest bacon...
Missing the Point: Control, Leaders & Social Technology
“Over the last two decades, the world has changed substantially. The economic, political, social, corporate, and personal rules that now apply bear scant relation to those applicable two decades ago. Different times require a different script” writes Kenichi Ohmae in...
UK and US Baby Boomers are not the same so please stop generalising generations!
The theory of generations has proven to be extremely popular in the mainstream media and with pop psychologists who have picked up on labels like Baby Boomers, Generation X and Gen Y as convenient ‘sound bites.’ Of course, common sense tells us that we live in a...
Researching the Millennial Mind with @carol_phillips
Carol Phillips is someone I follow on Twitter. If you're looking for insights and great thoughts around Marketing and Generational Theory, then she's definitely worth following. This week she uploaded a presentation onto Slide Share titled, 'Researching the Millennial...
To be square or to be Foursquare that is the question.
One of the more intriguing social media platforms and new loyalty programme shaping paradigms is Foursquare. The concept is simple: Download the Foursquare app to any smart phone and “check in” to let friends know where you are. By combining the GPS or geo-location...
I’ve been talent managed!
I’ve just had to update my profile on the new TomorrowToday website as my role within the company is changing from a client manager / sales position to an operational one. As I was updating my profile I realized that I’m coming up for 3 years working with...
What’s your digital lifestyle?
I am a firm believer that every person hasa certian level of digital integration in their lifestyle. The is something in almost all of us that uses the digital landscape in someway or another. This is what excites me about digital media - its different for everyone....
Today’s Transformers – An insight into Colm Hannon
Each year I speak to thousands of people around the world and at every event I meet very interesting and passionate people. Social media also offers me the opportunity to remain in contact with many of these people and to meet more like-minded people who are...