Where are the jobs you promised: Universities sued by Gen Y graduates
This is a story I should not have enjoyed. I have many friends and family in higher education, and many colleagues whom I respect and admire, including two who have founded colleges. I know it's a tough gig, and generally underpaid for the value it adds to society....
The new network of emerging markets
We all know that emerging markets are important for any company wanting to develop a global footprint and grow internationally. But what might be less apparent is that emerging markets are not just waiting around for the titans of the West to arrive - they're...
Nostalgia: a key to creating great customer experiences
Maybe it's because the Baby Boomers have started to turn 65, or maybe it's because we are living in an historical epoch where we expect things to just keep changing. Whatever is causing it, nostalgia is as big as it has ever been. Nostalgia first caught marketer's...
3D printer made out of Lego and a bike printed using a 3D printer – the future is now!
In our presentation TIDES of Change we point out that 3D printers will revolutionise the world. This prediction is sometimes met with a degree of scepticism. I mean it is wild to imagine that in the future should you want a pair of sneakers, rather than getting Amazon...
Measuring the Wrong Things the Wrong Way in Health Care
HBR has done it again, September’s issue does not disappoint! One article in particular is near and dear to my heart and to the heart of many of my clients, How to Solve the Cost Crisis in Health Care. Michael Porter and Robert Kaplan do a brilliant job in...
Manipulation Vs. Cultivation
As the relevance of psychologyin business strategy continues to gain momentum I am most struck by how predictably irrational we are responding to this new found level of awareness. There has been so much talk over the past year about the power of authenticity,...
Why Gen Y isn’t buying from you
Last year, I was sent this extract from an article entitled: "Why Generation Y isn't buying your products". I think it was originally published in the "Retail Customer Experience" magazine. It is a reasonably good insights into how we need to be thinking if we want to...
A Person Who Listens to Horses Can Talk to People
In an age where we have to be able to talk to people; and all sorts of people, my feeling is that we can learn a lot from horses. Most people find them intimidating, because of their physical strength, but they could not be more wrong. 99% of horses, treated right,...
Gary Hamel on Generation Y
Gary Hamel, the best selling author and global guru on innovation, has turned his attentions to the impact that the next generation of young people is having on the workplace. Hamel's latest book is on the Future of Management, and he believes that the recession is...
Creating Thicker Customer Experiences
With the emergence and growing momentum of Customer Experience as a strategic imperative, companies are becoming more and more passionate and polarized. At one extreme, we see companies failing to invest enough resources. At the other end we see some investing...
Generation Y and the Performance Review
Meet Kyle Lagunas - He is the HR Analyst at Software Advice, and blogs about trends and technology in the exciting world of human resources. I'm introducing you to him because he wrote this post and sent it to me to add to TomorrowToday's Blog. It's a great read,...
Why ignore Africa when looking at emerging market telecoms?
Euromonitor International, a research company recently released a study into Internet access and usage in emerging markets from 2011 to 2020. They focused their attentions on 25 countries, which include only one sub-Saharan African country: South Africa. (See the...
Why ignore Africa when looking at emerging market telecoms?
Euromonitor International, a research company recently released a study into Internet access and usage in emerging markets from 2011 to 2020. They focused their attentions on 25 countries, which include only one sub-Saharan African country: South Africa. (See the...
Have you ever scanned a QR Code? Do you even know what a QR Code it is?
Apparently there's a 58% chance you've never scanned a QR Code (see here for Wikipedia info on a QR Code). That's if the research done by Lab42 is universal in it's findings. For those of you who've never scanned one, 43% of you don't even know what it is. We've...
Why the entire world economy is about to change
A few weeks ago, Business Insider ran an excellent article/slideshow sharing insights from a report by Societe General entitled "A new world order, When demand overtakes supply" (Exec summary here). The point of the report is simple: we're nearing the end of a...
Turning the page on book stores
In much of the discussion TomorrowToday has especially in the line of customer experience (Turning the PAGE on Customer experience) we have emphasized the need for companies to be ‘more human’. What we mean by this is that companies need to display a personality and...
Workforce trend 2012: Interim and contingent workers
The use of interim managers has been growing throughout the recession. The reasons for this are from both the supply and demand side. Companies realise that in an increasingly complex world in which they operate they need specialist, experienced and versatile leaders....
Workforce trend 2012: Interim and contingent workers
The use of interim managers has been growing throughout the recession. The reasons for this are from both the supply and demand side. Companies realise that in an increasingly complex world in which they operate they need specialist, experienced and versatile leaders....
Your future boss may be a robot
I came across a very neat article The Boss Is Robotic, and Rolling Up Behind You By JOHN MARKOFF in the New York Times which paints fascinating picture of how telerobotics and robotics could become a useful leadership tool. As more and more business leaders spend time...
What the 21st century needs
In 1943, the Chairman of IBM, Thomas Watson said, ‘I think there is a world market for maybe 5 computers.’ Thomas Watson was wrong. He wouldn’t recognize the world as it is today. Trade liberalization, globalization, advances in technology, the power of the Web, the...