Measuring the Wrong Things the Wrong Way in Health Care
HBR has done it again, September’s issue does not disappoint! One article in particular is near and dear to my heart and to the heart of many of my clients, How to Solve the Cost Crisis in Health Care. Michael Porter and Robert Kaplan do a brilliant job in...
Manipulation Vs. Cultivation
As the relevance of psychologyin business strategy continues to gain momentum I am most struck by how predictably irrational we are responding to this new found level of awareness. There has been so much talk over the past year about the power of authenticity,...
Why Gen Y isn’t buying from you
Last year, I was sent this extract from an article entitled: "Why Generation Y isn't buying your products". I think it was originally published in the "Retail Customer Experience" magazine. It is a reasonably good insights into how we need to be thinking if we want to...
A Person Who Listens to Horses Can Talk to People
In an age where we have to be able to talk to people; and all sorts of people, my feeling is that we can learn a lot from horses. Most people find them intimidating, because of their physical strength, but they could not be more wrong. 99% of horses, treated right,...
What does Social Media mean to you?
if you're amongst the many people that are totally overwhelmed by Social Media, who may love and use Facebook for your personal networking or connecting with school friends but haven't seen or understood the value of using this tool for business; if you think Twitter...
Sixteen new ways to test your strategies
"Ultimately, strategy is a way of thinking, not a procedural exercise or a set of frameworks" says Chris Bradley, Martin Hirt, and Sven Smit, consultants at Mckinsey. With this in mind and to stimulate that thinking and the dialogue that goes along with it, they have...
A note to Generation X: Learn How to Manage Up
The concept of "managing up" is well established in management and leadership theory. As someone who reports to a boss, you need to use many different techniques to get your boss's attention, and influence your boss to act, think and react in certain ways. This is a...
As Easy as A B C: Questions Leaders Need to Ask Themselves
I once wrote a newsletter to friends using each letter of the alphabet to share an item of family news. Here is an extract of two of the news items that appeared under ‘V’ and ‘W’ – not easy letters to lead with, I might add: Vicky: Domestically challenged with clear...
Gary Hamel on Generation Y
Gary Hamel, the best selling author and global guru on innovation, has turned his attentions to the impact that the next generation of young people is having on the workplace. Hamel's latest book is on the Future of Management, and he believes that the recession is...
Creating Thicker Customer Experiences
With the emergence and growing momentum of Customer Experience as a strategic imperative, companies are becoming more and more passionate and polarized. At one extreme, we see companies failing to invest enough resources. At the other end we see some investing...
Generation Y and the Performance Review
Meet Kyle Lagunas - He is the HR Analyst at Software Advice, and blogs about trends and technology in the exciting world of human resources. I'm introducing you to him because he wrote this post and sent it to me to add to TomorrowToday's Blog. It's a great read,...
Why ignore Africa when looking at emerging market telecoms?
Euromonitor International, a research company recently released a study into Internet access and usage in emerging markets from 2011 to 2020. They focused their attentions on 25 countries, which include only one sub-Saharan African country: South Africa. (See the...
Why ignore Africa when looking at emerging market telecoms?
Euromonitor International, a research company recently released a study into Internet access and usage in emerging markets from 2011 to 2020. They focused their attentions on 25 countries, which include only one sub-Saharan African country: South Africa. (See the...
Why People Over 45 Need Mentoring
In a world that has seriously changed and is continuing to change at an exponential rate, lots of 'unthinkables' become normal everyday. One of the biggest shifts in social behaviour over the last 30 to 50 years has been this idea that you now earn respect, rather...
The New Business SCRIPT: new article in Motivated Magazine
"MOTIVATED Magazine encourages readers to rise to their fullest potential. Pairing passion with purpose, the magazine features insightful articles submitted directly from today’s world leaders, entrepreneurs, and everyday people with extraordinary stories to...
Have you ever scanned a QR Code? Do you even know what a QR Code it is?
Apparently there's a 58% chance you've never scanned a QR Code (see here for Wikipedia info on a QR Code). That's if the research done by Lab42 is universal in it's findings. For those of you who've never scanned one, 43% of you don't even know what it is. We've...
Tips to Improve Interaction Among the Generations
It seems that just about everyone is talking about generations and how to manage the mix of generations in the office these days. I was sent this interesting summary of generational values from the National Oceanographic and Atmospheric Association Office of Diversity...
The Fundamentals of Physics: Trust – the Leader’s Greatest Measure
Kids and bikes. Every parent can tell stories about this subject. Recently a friend and former BMX champion excitedly told me about the bike he was choosing for his daughter’s third birthday. Detailed explanations were offered about the aerodynamics and styling of the...
What type of society stops valuing teachers?
I come from a family of teachers. My sister, a few cousins and some uncles and aunts are all teachers. An uncle, an aunt, a cousin and my father have all been head teachers. An aunt founded a school. My grandfather was an inspector of education and also wrote school...
What type of society stops valuing teachers?
I come from a family of teachers. My sister, a few cousins and some uncles and aunts are all teachers. An uncle, an aunt, a cousin and my father have all been head teachers. An aunt founded a school. My grandfather was an inspector of education and also wrote school...