This last week I have had the misfortune of stumbling across 2 very inaccurate, ineffectual and “ugly” websites.
Firstly, the British High Commision. I’m busy applying for a work visa for my hubby … and being the planner that I am I thoroughly researched all the rules & reg’s that were published under the “visa guidance” section. I sent off the application content in the knowledge that I had followed every instruction to the letter.
Four weeks later and I called to follow up and am politely informed (they are British after all) that they require my original marraige certificate. Apparently it is a legal requirement. I scratch my head … quite certain that I wouldn’t have sent a certified copy if it wasn’t allowed. Low and behold … there in black & white in several places on the official government website … “either originals or certified copies must be sent with your application”. Aha! So I phone the official back – send the website link – and query the need for me to send through the original. Oh no she said – that is a mistake. (??) So why put incorrect information on your website??
Panic ensued as I realised that with less than 2 weeks to go until we were due to leave NZ for the UK … my marriage certificate was in South Africa in the custody of my parents!
And this is where the next useless website comes into play …
My mom sends the document off with a courier on the 18/05. She sends me the website address and tracking number (it’s a track and trace service) so I can keep tabs on it. 3 days delivery time they tell her.
Speed Services Courier logoTo cut a long story short … the certificate arrived in NZ today (27/05).
The last update on the website is from the 19/05 and says the document was in JHB?
I’m not sure what happened to the “track & trace” functionality … but why put an online service on your website if it doesn’t work properly.
It’s just annoying!!
Your website is a reflection of your business … and if you can’t get the website right … what does they say about the rest of your service?

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